Remote IT Support & Helpdesk Operations
Efficient Tier 1–3 remote support using top industry tools and practices.
- Incident management and ticket resolution (JIRA, Zammad, Zulip)
- Remote desktop support using Bomgar, TeamViewer, AnyDesk
- OS installation, patch management, and system updates
- Software troubleshooting and antivirus configuration
- End-user support and issue resolution within SLAs
- Real-time communication with clients and stakeholders
